GENERAL / SHIPPING
Does PURE ship worldwide?
Yes, we ship internationally via USPS!
Is PURE safe to use?
Yes, it is a disposable aromatherapy diffuser that’s 100% free from any harmful chemicals or addictive properties because this product contains zero nicotine and tobacco.
How does it work?
Start by unboxing and removing the protective mouthpiece cap. Breathe in for 3 seconds, then exhale.
Using revolutionary lab technology, we have harnessed the power of caffeine and melatonin that has typically been in a cup of coffee, energy drink or melatonin gummy and put it into an easy to consume, portable PURE. With just a few puffs, you will begin to feel just as energized with none of the hassle, to start your day right or continue late into the night. Just puff away and let the deliciousness our melatonin and caffeine pen fill your senses! PURE is a disposable diffuser, so there’s no need to recharge. It can be used anytime, anywhere.
How fast will I absorb the benefits of PURE?
The benefits of PURE are almost instant! You will feel relaxation and stress relief in a matter of minutes.
Inhalation is a great way to absorb the benefits of PURE quickly and efficiently because it enters the body directly through the lungs. Pills, tablets, or beverages absorption is drastically reduced by a variety of fasters, which is why they can take longer for the benefits to be felt. While inhalation is a fast, more complete nutrient absorption in the bloodstream.
Does PURE expire?
While there is no hard expiration date, we recommend that you use your PURE within 12 months of purchase.
Isn't this an e-cigarette/vape?
No, PURE is not an e-cigarette or vape. It's a disposable aromatherapy diffuser that's 100% free from any harmful chemicals or addictive properties because this product contains zero nicotine and tobacco. While PURE diffusers somewhat resemble e-cigarettes in appearance, PURE diffusers are not e-cigarettes.
E-Cigarettes are defined as electronic nicotine delivery systems, or ENDS. There is no nicotine in PURE diffusers. In fact, all PURE diffusers are completely free of nicotine, tobacco, Vitamin E acetate, THC, CBD, and any other regulated substance.
Do these products contain toxic chemicals?
Our products are made with USP-grade ingredients such as Vitamin B12, Caffeine, or Melatonin. These actives are infused in a vegetable base. PURE diffusers are completely free of nicotine, tobacco, Vitamin E acetate, THC, CBD, and any other regulated substance.
What is "organic vegetable base?"
Organic vegetable base is USP (United States Pharmacopeia) grade vegetable derived glycerin. Vegetable Glycerin is an all natural liquid generally extracted from plant oils, in particular, soy, coconut oil, and palm oil. It is typically clear with little hint of color, odorless, in some cases sweet, and relatively viscous.
Do I need to refill or recharge my device?
No, there is no need to refill or recharge your device. It is a disposable diffuser that can be used anytime, anywhere hassle free!
How do I know it has run out/died?
You will know that the diffuser has run out/died once the light stops flashing, it starts blinking, or it stops dispensing mist.
What’s your shipping policy?
We offer worldwide shipping on all orders. Orders typically arrive within 2-7 days of being placed.
What is your return policy?
We accept returns and exchanges on all products within 30 days of purchase. Products must be in their original condition and include all original packaging and accessories. Please contact us for more information.
Is there an age restriction?
PURE diffusers contain ZERO drugs or illegal substances. Although it is completely legal and free of any regulated substance, we still don't recommend anyone under the age of 18 to use our diffuser as we do not wish to encourage the hand-to-mouth habit that may lead to unhealthy habits, such as smoking.
MINORS ARE NOT PERMITTED TO USE OUR WEBSITE OR PRODUCTS.
How many puffs can I take in a day?
There is no limit to the number of puffs you can take in a day. However, we recommend that you do not exceed more than 12 puffs per day.
How long does the product last?
Each PURE can last for approximately 400 puffs, and each diffuser is made to last over one month of use. Usage life may vary.
What is my warranty?
We offer a 30-day warranty on all products. Please contact us for more information.
What happens if I run into any issues with my order?
If you experience any issues with your order, please contact us immediately through our contact form. We will do our best to resolve the issue as quickly as possible.
What is caffeine?
Caffeine is a stimulant found in coffee, tea, and chocolate. It's also a common ingredient in energy drinks and supplements. Caffeine can help improve alertness, focus, and mood. It's been shown to increase metabolism and help burn fat.
Is it safe to inhale caffeine?
Yes, inhalation is a safe and effective way to consume caffeine. When inhaled, caffeine is quickly absorbed into the bloodstream, providing an instant boost of energy. Inhalation is also a more efficient way to consume caffeine than drinking it in liquid form. You will start to feel an energy boost in about 5 minutes, while a sugar-filled energy drink or coffee drink takes over 30 minutes to take full effect. Unlike drinking caffeine, there are no side-effects like jitters, stomach-ache, and other gastro-issues.
Why choose PURE coffee over a regular cup of coffee?
Coffee is expensive and time consuming! It is also hard to keep with you at all times and can taste bad if kept out for too long. PURE on the other hand, has a delicious flavor that has the same effect of coffee while also being something you can always keep in your pocket.
Caffeine is dramatically more effective if inhaled, it takes just 5-10 puffs of a PURE to feel the same level of energy from a cup of coffee or Red Bull. And that’s without the ~30-40g of sugar in an average energy drink or 17g of sugar in a typical Starbucks latte! We help you save the calories from all those sugary drinks as well.
What is Melatonin?
Melatonin is a hormone that helps regulate sleep and wake cycles. It's produced naturally in the body, but can also be taken as a supplement to help improve sleep quality. Melatonin has been shown to be effective in treating insomnia, jet lag, and other sleep disorders.
Is it safe to inhale Melatonin?
Yes, inhalation is a safe and effective way to consume melatonin. When inhaled, melatonin is quickly absorbed into the body, providing an instant boost of relaxation. Inhalation is also a more efficient way to consume melatonin than taking it in liquid or pill form.
Why choose PURE Melatonin over Melatonin pills or gummies?
Inhalation is a powerful way to deliver an effective dose of a supplement deep into the lungs and bypasses the liver's first stop for detoxification. You can't take that much if you ingest it orally. It will give you long-lasting deep sleep without having side effects that you’d get from Melatonin pills or gummies like grogginess, irritability, headaches, or a dry mouth. You'll fall asleep faster without having to worry about taking any pills or ingesting any gummies before sleeping.
Have other questions that were not answered in the above? Contact us and we'll get back to you right away with an answer!