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    Refund/Cancellation Policy

    Thank you so much for choosing Pure! We hope that you love what you ordered! In case you’re unhappy for any reason, let us know so that we may help you within 30 days of your purchase.
     
    At Pure we want you to be completely satisfied with your order. We have created this return and exchange process to make your experience as effortless as possible. We offer a 100% money back guarantee on all products that are defective or damaged upon delivery if we receive your request within 30 calendar days from the date of delivery. All returns must be received complete (all original packaging and contents) by Pure within 14 calendar days after the return is approved. Just let us know and we will provide a return address and a replacement or refund as preferred. 
     

    Returns, Refunds, Replacements, & Exchanges Terms & Guidelines

    • Returns for refunds/store credit/exchanges are offered only within 30 days of your purchase date.
    • All return items must be unused, unopened, and complete with original plastic wrapping.
    • To complete your return, we require a receipt or proof of purchase.
    • We are not responsible for the return shipping costs of the items.
    • We do not refund shipping & handling, shipping protection, or transaction fees. If you receive a refund/store credit/exchange, the cost of these fees will be deducted from your refund/store credit/exchange amount.
    • Once the order has shipped, we are unable to cancel the order
    • Please make sure all return items are well packaged, so as not to be damaged in the post.
    • Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
    • Please make sure that the returns form has been approved - without approval it may result in your return not being processed.
    • In the unlikely event your items arrive damaged or missing, please contact us immediately (within 72 hours of receiving the order) with your order number and multiple photos and/or videos of the damaged product(s).
    • Pure may require you to return damaged items.
    • We may only accept returns for product purchased directly from purediffuserco.com. If you purchased from another retail location or website, please look into their refund policy and address your concerns directly with that outlet.
    • Non-returnable items: Intimate goods, hazardous materials, flammable liquids or gases, gift cards, health & personal care items, foods, perishable goods, sale or discount items.
    • Please allow 5-7 business days for your return to be received. Once your package is received, inspected, & successfully reviewed, we will initiate a refund/store credit/exchange within 10-14 business days. Please note that refunds may take 7-10 business days to show on your statement. If your refund is still not showing, please contact and check with your credit card or financial institution.
    • Refunds are processed in US dollars to your original method of payment, and may only be issued once. 

    Eligible for a return and ready to proceed?

    1. Please email us at team@purediffuserco.com with your order info, a photo of the products, and your reason for returning.
    2. Visit & use our Refund Policy Page.
    3. Ship your return as instructed and provide tracking details to our support team.

    Please note, Pure reserves the right to refuse all returns, reshipments, exchanges and refunds. Pure reserves the right to charge a return & re-stocking fee, which would be the greater of: $3.00 per unit OR 20% of an item's MSRP.

    IMPORTANT NOTICE: You must carefully read and agree to our terms of servicedisclaimerage policyrefund policy, and privacy policy before making a purchase or using our products or website. By making a purchase or using our products or website, you agree that you have read & agreed to all of the linked policies & related items. See Important Notice.

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