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150,000+ Units Sold | 2-5 Day Shipping

    Shipping & Delivery

    How long does shipping take?

    Your order should be on its way to you within 2 business days. Delivery times will vary, based on the service you selected and your chosen destination.

    All shipping estimated are calculated in business days.

    What is your processing time?

    We typically ship orders within 1-2 business days.

    Region Typical delivery times:

    United States: 3 - 5 business days

    Rest of World: 4 - 12 business days

    *Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact us.

    How much does shipping cost?

    US orders: Free shipping on all orders

    Rest of World: Free shipping on all orders over $50

    Do you provide international shipping?

    Yes, we are happy to offer shipping worldwide to over 55 countries.

    Will shipping be covered for my returns?

    All return shipping fees are responsibility of the customer.

    What if the item(s) I received are defective/incorrect/damaged?

    Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

    How long is the returns process?

    Processing returns may be within 4-7 business days from the day we receive your return. We will email you to confirm once your return has been processed.

    Order cancellations?

    We cannot cancel an order after it has already dispatched our shipping facility. You must wait until the product has been delivered and then begin the return process.

    What about customs fees?

    Orders are shipped from the United States. Although it is unlikely, please note that Pure is not responsible for customs fees and does not refund these costs.

    Other questions?

    For any questions regarding our product or for assistance with your order, please contact us, you should receive a response within one business day.

    General inquiries: support@purediffuserco.com

    30 Day Guarantee

    We put our customers first.

    Natural Ingredients

    Fewer ingredients, better taste.

    0% Nicotine

    No nicotine or harmful chemicals.

    Fast Shipping

    Same day dispatch, directly to you.